Craftelier Reviews

Craftelier has an overall rating of 4.7 based on 31 reviews. Customer feedback on Craftelier is mixed: Craftelier reviewers highlight positive aspects like wide variety of craft supplies, excellent customer service, fast shipping, which strongly appeal to craft enthusiasts and hobbyists. However, Craftelier is often criticized for its higher prices compared to competitors, occasional stock issues, website navigation challenges.

4.7/5.0

31 reviews

5 Stars

22

4 Stars

7

3 Stars

1

2 Stars

0

1 Star

0

All Craftelier Reviews (31)
hello_christina336
May 25, 2026
"All good"
Everything was fine. Worked out well. No problems at all...
hello_john171
May 22, 2026
"I keep coming back to Craftelier..."
I keep coming back to Craftelier mainly because the loyalty points do actually add up, which surprised me a bit. I used my reward on my last order and it was just a nice little discount, nothing huge, but still worth it. Also I was already restocking a few bits anyway, so it felt like a bonus.
michael_Underwood83
May 18, 2026
"Fast Delivery"
It arrived fast, which I really appreciated. Definitely a good experience overall.
jill_Mullins91
May 13, 2026
"Found What I Needed"
I needed a few craft supplies that were sold out pretty much everywhere else, craftelier had them in stock so that was the main reason I ordered. I probably left it too late like I usually do, so I was just happy I didn’t have to sit around waiting for restock alerts. The ordering process was easy enough, and everything went smoothly. I’d definitely check them again when I’m hunting for specific items
hello_david246
May 12, 2026
"Support actually helped me out"
I had a small problem with my order and wasn’t sure what I was supposed to do, so I reached out to Craftelier support. To be fair, they got back to me quickly and were genuinely nice about it, not those robotic copy-paste replies some places send. They helped me sort everything out and kept me updated, which I really appreciated. I don’t think it’s fair to judge a company just because something minor goes wrong, especially when they handle it this well. It made the whole thing way less stressful, and I’d happily order from them again.
catherine-Allen
April 30, 2026
"Easy return and quick refund"
I ended up returning a craft item because it just wasn’t quite what I needed (nothing wrong with it, just not for me). The return steps were easy to follow, I sent it back, and the refund showed up without me having to chase anyone (always a relief). Overall, it was simple, stress-free, and exactly how a return should be
johnlozano7494
April 25, 2026
"Reliable and easy delivery"
My order showed up right when I expected it to, and the tracking was easy enough to follow. Everything arrived in good shape, so there really wasn’t much to worry about. I think other customers would probably appreciate how straightforward the whole process was too. Simple, no drama, and I’d order again.
BYRNE
April 19, 2026
"Surprisingly quick help"
I’ll admit, I didn’t expect much at first, but they actually replied fast and got the issue sorted without much hassle. Can’t really complain
SMITH
April 13, 2026
"Good Quality for the Price"
I ordered some paper and stickers for my scrapbook, and I’m happy with them. Everything looked just like the pictures, and the packaging was neat and secure. Shipping took a few days, but it wasn’t a big deal. For the quality, I think it was worth it, and I’d definitely order again.
claudiaelza8208
April 01, 2026
"I ordered a few paper craft bits…"
I ordered a few paper craft bits from Craftelier and the whole process was straightforward. The website was easy enough to use, the prices seemed reasonable, and my parcel arrived well packed and on time. Most of the items look fine, although I’m not 100% sure yet how well the quality will hold up once I actually use them more. Still, no major complaints so far, and I’d probably order from them again if I needed more supplies.
Joanne.olson
March 30, 2026
"I ordered a few paper pads, inks…"
I ordered a few paper pads, inks, and some dies from Craftelier, and I’m so pleased with everything. The paper feels lovely and thick, the colours look just like they did in the photos, and the dies cut really cleanly without me having to wrestle with my machine. Everything arrived in great condition too, with nothing bent or flimsy looking, which was such a relief. I’ve already used most of it for cards and scrapbooking, and it’s all been a joy to work with. I’d definitely buy from them again
KristineGrosbier
March 13, 2026
"Easy to Find My Go-To Brands"
I just came here hoping to find the brands I usually buy, and it was surprisingly easy, which is always a relief because I hate having to dig around forever. Everything I was looking for was right there, so it made the whole experience quick and stress-free.
richard1993
March 12, 2026
"Way quicker than I expected"
I ordered a few craft bits from Craftelier on Monday and figured it’d probably take a while to show up. But I got the shipping email the very next day, and the parcel arrived two days after that. Can’t say I wasn’t surprised by how fast it all was. Everything was packed nicely, and there wasn’t nothing missing or damaged. The speed was the main thing for me, honestly. I’d definitely order from them again
jamesowen6729
March 11, 2026
"The order tracking worked well , and…"
The order tracking worked well , and I could see where my parcel was most of the time . It arrived a bit later than I was hoping , but everything was fine in the end
carlton-Ross
March 07, 2026
"Pretty good support, honestly"
I had a minor problem with my order, which was a bit annoying at first, but they got back to me really fast and sorted it out without making it a whole thing. So yeah, not ideal that there was an issue, but I’m actually really happy with how they handled it.
john_Tran75
February 28, 2026
"My order from Craftelier arrived safely and…"
My order from Craftelier arrived safely and nothing was damaged, which I’m really happy about. The box was sturdy and the papers and pads inside were well protected, so no complaints there. I’ll admit I usually stick with another craft store I’ve used for ages, so I was a bit hesitant to order from Craftelier, but they did make a good impression. The only reason I’m giving 4 stars is because there was a lot of tape on the packaging and it was kind of annoying to open. Overall though, it did its job and everything arrived in lovely condition.
heather.Clark
February 21, 2026
"Really smooth order process"
I ordered from Craftelier it was a easy experience. I’m the kind of person who likes to double-check everything before paying, so it was reassuring that the checkout was clear and I could see the shipping cost upfront. There were no strange steps or error messages, and the payment went through without any issues. I also got the confirmation email fairly quickly, which made me feel better knowing the order had definitely gone through. Nothing really to complain about, it all worked the way I hoped it would...
ErinMccoy
February 20, 2026
"Quick replacement, no hassle"
My box showed up damaged, so I emailed them with my receipt and a couple of photos. They got back to me quickly and sent a replacement without making it a hassle. Really appreciated how easy they made it.
AmandaKeen
February 16, 2026
"Could use a few more options"
Overall, it’s good, but I do wish there were more choices available. It felt a little limited for what I was looking for, haha. Still, not a bad experience...
BELGARDE
February 08, 2026
"Refund showed up"
I was waiting a bit and the refund came through after a few days, so yeah, all good. Thanks for sorting it.

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